/* ZiChat panel — mobile-first. Breakpoints: <900 phone/portrait, 900–1279 tablet/laptop, ≥1280 wide. */
:root{--ink:#172033;--ink2:#3c475d;--muted:#7a8499;--bg:#f3f5fa;--card:#fff;--line:#e7eaf1;--line2:#f0f2f7;--brand:#6257ee;--brand-soft:#efedff;--brand-ink:#4b40d4;--green:#17a86b;--green-soft:#e6f7ef;--red:#e5484d;--red-soft:#fdeced;--amber:#c27a0e;--amber-soft:#fff5e1;--note:#fff8db;--note-line:#f0dd8a;--side:#141829;--radius:14px;--shadow:0 6px 24px #1b234012;--topbar:60px;--bottomnav:62px;--safe-b:env(safe-area-inset-bottom,0px)}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font-family:"Vazirmatn UI",Vazirmatn,Tahoma,sans-serif;font-size:14px;line-height:1.6;-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
button:disabled{cursor:not-allowed;opacity:.5}
a{color:var(--brand-ink)}
h1,h2,h3,h4{margin:0;line-height:1.4}
h1{font-size:22px}h3{font-size:16px}h4{font-size:14px;margin:14px 0 6px}
code,kbd{direction:ltr;display:inline-block;background:#eef0f6;border-radius:6px;padding:0 6px;font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12px}
kbd{border:1px solid #d9dde8;border-bottom-width:2px}
hr{border:0;border-top:1px solid var(--line);margin:18px 0}
.muted{color:var(--muted)}.small{font-size:12px}.pre{white-space:pre-wrap;overflow-wrap:anywhere}.break{overflow-wrap:anywhere}
.mt{margin-top:16px}.mb{margin-bottom:14px}
.ico{flex:0 0 auto;display:block}
[hidden]{display:none!important}

/* Buttons & form controls */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:0;border-radius:11px;padding:10px 16px;background:var(--brand);color:#fff;font-weight:700;text-decoration:none;white-space:nowrap;min-height:42px;transition:background .15s,transform .05s}
.btn:hover{background:var(--brand-ink)}.btn:active{transform:scale(.98)}
.btn.block{width:100%;margin-top:12px}
.btn.ghost{background:#eef0f6;color:var(--ink)}.btn.ghost:hover{background:#e3e6f0}
.btn.danger{background:var(--red-soft);color:var(--red)}.btn.danger:hover{background:#fbdcdd}
.btn.sm{padding:6px 11px;min-height:34px;font-size:13px;border-radius:9px}
.link-btn{border:0;background:none;color:var(--brand-ink);font-weight:600;padding:0 4px;font-size:inherit;text-decoration:none;display:inline-block}
.icon-btn{display:inline-flex;align-items:center;justify-content:center;gap:5px;border:0;background:transparent;color:var(--ink2);min-width:40px;height:40px;padding:0 9px;border-radius:10px;font-weight:600;font-size:13px}
.icon-btn:hover{background:#eef0f6}.icon-btn.ok{color:var(--green)}
label.icon-btn.disabled{opacity:.4;pointer-events:none}
.icon-btn.recording{background:var(--red-soft);color:var(--red);animation:pulse 1s infinite}
@keyframes pulse{50%{opacity:.55}}
.field{display:flex;flex-direction:column;gap:6px;margin:12px 0;font-weight:600;font-size:13px;color:var(--ink2)}
.field>span{font-weight:600}
.field small{font-weight:400}
.field input,.field select,.field textarea,select,.search input,.unit-add input{border:1px solid var(--line);padding:10px 12px;border-radius:11px;outline:none;background:#fff;font-weight:400;font-size:14px;width:100%;min-height:42px}
.field textarea{resize:vertical;line-height:1.8}
.field input:focus,.field select:focus,.field textarea:focus,select:focus,.search:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px #6257ee1f}
.field input[type=color]{padding:4px;height:42px}
select{width:auto;min-height:38px;padding:6px 10px}
.check{display:inline-flex;align-items:center;gap:7px;margin:4px 12px 4px 0;font-size:13px;cursor:pointer}
.check input,.agent-opt input{accent-color:var(--brand);width:17px;height:17px}
.check.sm{font-size:12px;margin:2px 10px 2px 0}
.switch{appearance:none;-webkit-appearance:none;width:44px;height:26px;border-radius:20px;background:#d5d9e4;position:relative;flex:0 0 44px;cursor:pointer;transition:background .15s;margin:0}
.switch:after{content:"";position:absolute;top:3px;right:3px;width:20px;height:20px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #0003;transition:transform .15s}
.switch:checked{background:var(--brand)}.switch:checked:after{transform:translateX(-18px)}
.switch.sm{width:36px;height:22px;flex-basis:36px}.switch.sm:after{width:16px;height:16px}.switch.sm:checked:after{transform:translateX(-14px)}
.switch-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 0;border-bottom:1px solid var(--line2);cursor:pointer}
.switch-row span{display:flex;flex-direction:column}.switch-row small{color:var(--muted);font-size:12px;line-height:1.7}
.chip-btn{border:1px solid var(--line);background:#fff;border-radius:20px;padding:5px 12px;font-size:12.5px;display:inline-flex;align-items:center;gap:5px;min-height:32px}
.chip-btn:hover{border-color:var(--brand);color:var(--brand-ink)}
.chip-btn.selected{background:var(--brand-soft);border-color:var(--brand);color:var(--brand-ink);font-weight:700}
.chip-btn.warn{border-color:#f0c36d}
.pill{display:inline-flex;align-items:center;padding:2px 10px;border-radius:20px;background:var(--green-soft);color:#11744b;font-size:12px;font-style:normal;font-weight:600;white-space:nowrap}
.pill.off{background:var(--red-soft);color:#b8363b}.pill.soft{background:#eef0f6;color:var(--ink2)}
.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.chip{display:inline-flex;align-items:center;gap:4px;background:#f2f3f8;border-radius:8px;padding:3px 9px;font-size:12px;margin:0}
.dot{width:9px;height:9px;border-radius:50%;flex:0 0 9px;background:#c4c9d6;display:inline-block}
.dot.on{background:var(--green);box-shadow:0 0 0 4px #17a86b22}.dot.off{background:#e3a53b;box-shadow:0 0 0 4px #e3a53b22}
.notice{padding:10px 14px;border-radius:11px;background:var(--brand-soft);font-size:13px;margin:10px 0}.notice.warn{background:var(--amber-soft);color:#7d5410}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}
.card.empty,.empty{text-align:center;padding:40px 16px;color:var(--muted)}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px;flex-wrap:wrap}
.card-foot{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:12px;flex-wrap:wrap}
.card-foot span{display:flex;gap:6px}
.grid2{display:grid;grid-template-columns:1fr;gap:12px}
.narrow{max-width:560px}
.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.page-head p{margin:4px 0 0;max-width:720px}
.head-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.section-title{margin:22px 0 10px;font-size:15px;color:var(--ink2)}
.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:var(--radius);background:#fff;-webkit-overflow-scrolling:touch}
.table{width:100%;border-collapse:collapse;min-width:640px}
.table th,.table td{padding:11px 12px;border-bottom:1px solid var(--line2);text-align:right;vertical-align:middle}
.table th{color:var(--muted);font-weight:600;background:#fafbfe;font-size:12.5px}
.table td.actions{display:flex;gap:6px;flex-wrap:wrap}
.thumb{width:64px;height:48px;object-fit:cover;border-radius:8px}
.code{background:#141829;color:#d8dcff;border-radius:11px;padding:14px;overflow:auto;font-family:ui-monospace,Menlo,monospace;font-size:12.5px;text-align:left;margin:10px 0}

/* Avatars */
.av{--h:250;width:38px;height:38px;flex:0 0 38px;border-radius:12px;display:inline-grid;place-items:center;background:hsl(var(--h) 70% 93%);color:hsl(var(--h) 45% 38%);font-weight:800;font-size:15px;overflow:hidden}
.av img{width:100%;height:100%;object-fit:cover}
.av.xs{width:22px;height:22px;flex-basis:22px;border-radius:7px;font-size:11px}
.av.sm{width:30px;height:30px;flex-basis:30px;border-radius:10px;font-size:12px}
.av.lg{width:76px;height:76px;flex-basis:76px;border-radius:22px;font-size:28px}
.av-wrap{position:relative;display:inline-flex;flex:0 0 auto}
.presence{position:absolute;bottom:-2px;left:-2px;width:12px;height:12px;border-radius:50%;background:var(--green);border:2px solid #fff}

/* Auth */
.auth{min-height:100dvh;display:grid;grid-template-columns:1fr;background:#fff}
.auth-hero{display:none;padding:9vh 7vw;background:linear-gradient(145deg,#29225c,#6358ed 55%,#a255f4);color:#fff}
.auth-hero h1{font-size:clamp(36px,4.5vw,64px);margin:12vh 0 18px}.auth-hero p{font-size:17px;opacity:.85;max-width:560px;line-height:2}
.auth-box{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:28px 18px;gap:6px}
.auth-card{width:min(420px,100%)}.auth-card h2{font-size:26px;margin-top:22px}
.brand{display:flex;align-items:center;gap:10px;font-size:20px;font-weight:900;color:#fff}
.brand-dark{color:var(--ink)}
.bird{display:grid;place-items:center;width:40px;height:40px;background:#fff;color:var(--brand);border-radius:13px;font-size:16px}
.brand-dark .bird{background:var(--brand);color:#fff}

/* Shell */
.shell{min-height:100dvh}
.sidebar{position:fixed;top:0;bottom:0;right:0;width:270px;max-width:84vw;background:var(--side);color:#fff;padding:18px 12px;display:flex;flex-direction:column;z-index:60;transform:translateX(105%);transition:transform .22s ease;overflow-y:auto}
.drawer-open .sidebar{transform:none;box-shadow:-12px 0 40px #0004}
.scrim{position:fixed;inset:0;background:#0f132480;z-index:55;opacity:0;pointer-events:none;transition:opacity .2s}
.drawer-open .scrim{opacity:1;pointer-events:auto}
.sidebar .brand{padding:4px 8px 18px}
.nav{display:flex;flex-direction:column;gap:2px;flex:1}
.nav button{display:flex;gap:12px;align-items:center;width:100%;border:0;background:transparent;color:#aeb4c6;padding:11px 12px;border-radius:10px;text-align:right;font-size:14px;position:relative}
.nav button:hover{background:#ffffff0d;color:#fff}.nav button.active{background:#ffffff17;color:#fff}
.nav-badge,.bottomnav .nav-badge{margin-inline-start:auto;background:#ef4056;color:#fff;border-radius:10px;padding:0 7px;font-size:11px;font-style:normal;font-weight:700;line-height:19px}
.side-user{display:flex;align-items:center;gap:10px;padding:12px 8px 4px;border-top:1px solid #ffffff14;margin-top:12px}
.side-user div{flex:1;min-width:0}.side-user b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-user small{color:#9aa1b6;font-size:11.5px}
.side-user .icon-btn{color:#aeb4c6}.side-user .icon-btn:hover{background:#ffffff12;color:#fff}
.main{min-width:0;display:flex;flex-direction:column;min-height:100dvh}
.topbar{height:var(--topbar);background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:8px;padding:0 10px;position:sticky;top:0;z-index:20}
.topbar>b{font-size:16px;flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.topbar-end{display:flex;align-items:center;gap:8px}
.status-pill{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);background:#fff;border-radius:20px;padding:5px 12px;font-size:12.5px;font-weight:700;white-space:nowrap;min-height:34px}
.status-pill i{width:8px;height:8px;border-radius:50%;background:#c4c9d6}
.status-pill.on i{background:var(--green);box-shadow:0 0 0 3px #17a86b26}.status-pill.off i{background:#e3a53b;box-shadow:0 0 0 3px #e3a53b26}.status-pill.mixed i{background:linear-gradient(90deg,var(--green) 50%,#e3a53b 50%)}
.status-pill.manual{border-style:dashed}
.status-pill.off{background:var(--amber-soft);border-color:#f2d59b;color:#7d5410}
.conn{display:inline-grid;place-items:center;width:22px}
.connection-dot{width:9px;height:9px;border-radius:50%;display:inline-block}
.connection-dot.online{background:var(--green);box-shadow:0 0 0 4px #17a86b22}.connection-dot.connecting{background:#e9a72d;box-shadow:0 0 0 4px #e9a72d22}.connection-dot.offline{background:var(--red);box-shadow:0 0 0 4px #e5484d22;animation:pulse 1s infinite}
.content{padding:16px 14px calc(var(--bottomnav) + 20px + var(--safe-b));flex:1;min-width:0}
.bottomnav{position:fixed;bottom:0;left:0;right:0;height:calc(var(--bottomnav) + var(--safe-b));padding-bottom:var(--safe-b);background:#fff;border-top:1px solid var(--line);display:flex;z-index:30;box-shadow:0 -6px 20px #1b23400d}
.bottomnav button{flex:1;border:0;background:none;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;font-size:11px;color:var(--muted);position:relative}
.bottomnav button.active{color:var(--brand)}
.bottomnav .nav-badge{position:absolute;top:6px;left:calc(50% - 22px);margin:0}
#toast{position:fixed;left:50%;bottom:calc(var(--bottomnav) + 14px + var(--safe-b));transform:translate(-50%,10px);background:#171b2d;color:#fff;border-radius:12px;padding:11px 16px;opacity:0;pointer-events:none;transition:.2s;z-index:100;max-width:calc(100vw - 32px);text-align:center;font-size:13.5px;box-shadow:0 10px 30px #0003}
#toast.show{opacity:1;transform:translate(-50%,0)}#toast.ok{background:#11744b}#toast.error{background:#b8363b}

/* Modal → bottom sheet on phones */
.modal{position:fixed;inset:0;background:#10132399;display:flex;align-items:flex-end;justify-content:center;z-index:80;animation:fade .15s}
@keyframes fade{from{opacity:0}}
.modalbox{background:#fff;border-radius:20px 20px 0 0;width:100%;max-height:92dvh;display:flex;flex-direction:column;animation:sheet .2s ease-out;padding-bottom:var(--safe-b)}
@keyframes sheet{from{transform:translateY(30px);opacity:.6}}
.modalhead{display:flex;justify-content:space-between;align-items:center;padding:14px 16px 10px;border-bottom:1px solid var(--line2)}
.modalhead h3{font-size:16px}
.modalbody{padding:6px 16px 18px;overflow-y:auto;-webkit-overflow-scrolling:touch}
.sticky-save{position:sticky;bottom:-18px;background:linear-gradient(transparent,#fff 30%);padding:10px 0 4px;margin-top:6px}
.tabs{display:flex;gap:6px;margin:10px 0 6px;overflow-x:auto;scrollbar-width:none;padding-bottom:4px}
.tabs::-webkit-scrollbar{display:none}
.tabs button{border:0;background:#eef0f6;padding:7px 13px;border-radius:9px;white-space:nowrap;font-size:13px}
.tabs button.on{background:var(--brand);color:#fff;font-weight:700}
.sub-card{border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin:12px 0}
.sub-card h4{margin:0 0 4px}
.popmenu{position:fixed;z-index:90;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 16px 40px #1b234026;padding:6px;min-width:220px}
.popmenu button{display:flex;align-items:center;gap:9px;width:100%;border:0;background:none;padding:10px 12px;border-radius:8px;text-align:right;font-size:13.5px}
.popmenu button:hover{background:#f2f3f8}.popmenu button.danger{color:var(--red)}

/* Availability */
.av-site{border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin:10px 0}
.av-head{display:flex;align-items:center;gap:10px}
.av-head div{display:flex;flex-direction:column}.av-head small{color:var(--muted);font-size:12px}
.av-actions{margin-top:10px;display:flex;flex-direction:column;gap:10px}
.av-group{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.av-group b{width:100%;font-size:12px;color:var(--muted)}
.live-box{background:#f7f8fc;border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin:8px 0 14px}

/* Overview */
.metrics{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.metric{text-align:right;border:1px solid var(--line);cursor:default;padding:14px}
button.metric{cursor:pointer}button.metric:hover{border-color:var(--brand)}
.metric span{color:var(--muted);font-size:12.5px;display:block}.metric b{font-size:26px;display:block;margin-top:4px}
.metric.hot{background:linear-gradient(135deg,#fff,#fff3f3);border-color:#f6c6c8}.metric.hot b{color:var(--red)}
.row-item{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid var(--line2)}
.row-item:last-child{border-bottom:0}.row-item div{flex:1;min-width:0}.row-item b{display:block;font-size:13.5px}.row-item small{color:var(--muted);font-size:12px}
.row-item.compact{border:0;padding:4px 0 8px}.row-item.top{align-items:flex-start}
.tips{margin:8px 0 0;padding-inline-start:18px;line-height:2.1;color:var(--ink2)}
.online-text{color:var(--green);font-weight:700}

/* Inbox */
.content-inbox{padding:0!important;height:calc(100dvh - var(--topbar) - var(--bottomnav) - var(--safe-b));flex:none;overflow:hidden}
.inbox{height:100%;display:grid;grid-template-columns:1fr;background:#fff;position:relative}
.inbox-list,.inbox-chat,.inbox-info{min-height:0;min-width:0;height:100%}
.inbox[data-pane=list] .inbox-chat,.inbox[data-pane=list] .inbox-info,.inbox[data-pane=chat] .inbox-list,.inbox[data-pane=chat] .inbox-info,.inbox[data-pane=info] .inbox-list,.inbox[data-pane=info] .inbox-chat{display:none}
body[data-view=inbox][data-pane=chat] .topbar,body[data-view=inbox][data-pane=chat] .bottomnav,body[data-view=inbox][data-pane=info] .topbar,body[data-view=inbox][data-pane=info] .bottomnav{display:none}
body[data-view=inbox][data-pane=chat] .content-inbox,body[data-view=inbox][data-pane=info] .content-inbox{height:100dvh}
.inbox-list{display:flex;flex-direction:column;background:#fff}
.inbox-tools{padding:10px 12px 6px;display:flex;flex-direction:column;gap:8px}
.search{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:11px;padding:0 11px;background:#f7f8fc;color:var(--muted)}
.search input{border:0!important;background:transparent!important;box-shadow:none!important;padding:9px 0;min-height:40px}
.inbox-filters{display:flex;gap:8px;align-items:center}
.inbox-filters select{flex:1;min-width:0;border-radius:10px}
.seg{display:inline-flex;background:#eef0f6;border-radius:10px;padding:3px;flex:0 0 auto}
.seg button{border:0;background:none;padding:5px 12px;border-radius:8px;font-size:12.5px}
.seg button.on{background:#fff;box-shadow:0 1px 4px #0001;font-weight:700}
/* Four equal cells, count above label: always one row, even in the 320px list. */
.inbox-tabs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:5px;padding:2px 12px 10px;border-bottom:1px solid var(--line)}
.inbox-tabs button{border:1px solid var(--line);background:#fff;border-radius:11px;padding:5px 2px 4px;display:flex;flex-direction:column;align-items:center;gap:0;min-width:0;line-height:1.35}
.inbox-tabs button b{font-size:15px;font-weight:800}
.inbox-tabs button span{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.inbox-tabs button.on{background:var(--ink);border-color:var(--ink);color:#fff}
.inbox-tabs button.on span{color:#d6d9e4}
.inbox-tabs button.hot b{color:#e5484d}
.inbox-tabs button.hot.on b{color:#ff8a8f}
.notify-hint{margin:8px 12px 0;border:1px dashed #cfcaff;background:var(--brand-soft);color:var(--brand-ink);border-radius:10px;padding:8px 10px;font-size:12px;display:flex;gap:6px;align-items:center;text-align:right}
.conv-list{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}
.conv-item{display:flex;gap:10px;align-items:flex-start;width:100%;border:0;border-bottom:1px solid var(--line2);background:#fff;padding:12px;text-align:right;position:relative}
.conv-item:hover{background:#f8f8fd}.conv-item.active{background:var(--brand-soft)}
.conv-item.active:before{content:"";position:absolute;right:0;top:10px;bottom:10px;width:3px;border-radius:3px;background:var(--brand)}
.conv-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.conv-top{display:flex;justify-content:space-between;gap:8px}
.conv-top b{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-top time{color:var(--muted);font-size:11.5px;white-space:nowrap}
.conv-preview{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-item.unread .conv-preview{color:var(--ink);font-weight:600}
.conv-preview .you{color:var(--ink2)}
.typing-text{color:var(--green);font-style:normal;font-weight:600}
.conv-meta{display:flex;gap:5px;flex-wrap:wrap;margin-top:3px}
.conv-meta span{font-size:11px;background:#f2f3f8;color:var(--ink2);border-radius:6px;padding:1px 7px;display:inline-flex;align-items:center;gap:3px}
.conv-meta .who.me{background:var(--brand-soft);color:var(--brand-ink);font-weight:700}
.conv-meta .who.none{background:#fff;border:1px dashed #d5d9e4;color:var(--muted)}
.conv-meta .wait{background:var(--red-soft);color:#b8363b;font-weight:700}
.conv-meta .closed{background:#eef0f6}
.unread-badge{position:absolute;left:12px;bottom:14px;background:#ef4056;color:#fff;border-radius:10px;min-width:20px;padding:0 6px;font-size:11px;font-style:normal;font-weight:700;line-height:20px;text-align:center}
.list-empty{padding:40px 18px;text-align:center;color:var(--muted)}
.skeleton{height:68px;margin:10px 12px;border-radius:12px;background:linear-gradient(90deg,#f1f3f8 25%,#f8f9fc 50%,#f1f3f8 75%);background-size:200% 100%;animation:sk 1.2s infinite}
@keyframes sk{to{background-position:-200% 0}}
.inbox-chat{display:flex;flex-direction:column;background:#f6f7fb;position:relative}
.chat-empty,.chat-loading{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--muted);padding:20px;text-align:center}
.chat-empty .ico{opacity:.35}.chat-empty b{color:var(--ink2)}
.spinner{width:30px;height:30px;border:3px solid #dfe2ec;border-top-color:var(--brand);border-radius:50%;animation:spin .7s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.chat-head{display:flex;align-items:center;gap:4px;padding:8px 8px;padding-top:max(8px,env(safe-area-inset-top));background:#fff;border-bottom:1px solid var(--line);min-height:58px}
.chat-who{flex:1;min-width:0;display:flex;align-items:center;gap:9px;border:0;background:none;text-align:right;padding:4px;border-radius:10px}
.chat-who>span:last-child{min-width:0;display:flex;flex-direction:column}
.chat-who b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14.5px}
.chat-who small{color:var(--muted);font-size:11.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-actions{display:flex;align-items:center;gap:2px;flex:0 0 auto}
.assign-btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:20px;padding:3px 10px 3px 4px;font-size:12.5px;font-weight:700;max-width:130px;min-height:34px}
.assign-btn span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.assign-btn.empty{border-style:dashed;color:var(--brand-ink);padding:3px 10px}
.hide-sm{display:none}
.chat-banner{padding:8px 14px;font-size:12.5px;border-bottom:1px solid var(--line)}
.chat-banner.warn{background:var(--amber-soft);color:#7d5410}.chat-banner.info{background:var(--brand-soft);color:var(--brand-ink)}.chat-banner.muted{background:#f2f3f8}
.messages{flex:1;overflow-y:auto;overflow-x:hidden;padding:12px 10px;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}
.day-sep{text-align:center;margin:12px 0 8px}.day-sep span{background:#e8eaf2;color:var(--ink2);font-size:11px;border-radius:10px;padding:2px 10px}
.msg-row{display:flex;gap:7px;margin:6px 0;align-items:flex-end;max-width:100%}
.msg-row.in{justify-content:flex-end}
.msg-row.in .msg-col{align-items:flex-end}
.msg-col{display:flex;flex-direction:column;align-items:flex-start;min-width:0;max-width:min(78%,640px);position:relative}
.msg-label{font-size:11px;color:var(--muted);margin:0 6px 2px;display:inline-flex;align-items:center;gap:4px}
.bubble{position:relative;padding:8px 12px 6px;border-radius:16px;background:#fff;border:1px solid var(--line);min-width:64px;max-width:100%;box-shadow:0 1px 2px #1b23400a;overflow-wrap:anywhere}
.msg-row.out.operator .bubble{background:var(--brand);border-color:var(--brand);color:#fff;border-bottom-right-radius:5px}
.msg-row.in .bubble{border-bottom-left-radius:5px}
.msg-row.note .bubble{background:var(--note);border-color:var(--note-line);border-bottom-right-radius:5px}
.bubble.has-code{padding:6px;background:#fff!important;color:var(--ink)!important;border-color:var(--line)!important;width:100%}
.msg-foot{display:flex;align-items:center;gap:4px;justify-content:flex-end;font-size:10.5px;opacity:.65;margin-top:2px}
/* Actions float beside the bubble (outside the column) so they never shift the layout. */
/* Physical sides on purpose: operator bubbles sit on the right, so actions go to their left;
   visitor bubbles sit on the left, so actions go to their right (towards the free space). */
.msg-actions{position:absolute;bottom:0;right:calc(100% + 4px);display:flex;flex-direction:column-reverse;gap:3px;opacity:0;pointer-events:none;transition:opacity .12s;z-index:3}
.msg-row.in .msg-actions{right:auto;left:calc(100% + 4px)}
.msg-actions button{border:0;background:#fff;border:1px solid var(--line);border-radius:8px;width:30px;height:28px;display:inline-grid;place-items:center;color:var(--ink2)}
.msg-actions button:hover{color:var(--brand-ink);border-color:var(--brand)}
.msg-row.show-actions .msg-actions{opacity:1;pointer-events:auto}
@media (hover:hover){.msg-row:hover .msg-actions{opacity:1;pointer-events:auto}}
.chat-message-text{display:block;white-space:pre-wrap;overflow-wrap:anywhere;unicode-bidi:plaintext;text-align:start;line-height:1.75}
.chat-text-link{color:inherit;text-decoration:underline;text-underline-offset:3px;overflow-wrap:anywhere}
.msg-media{display:block;margin:2px 0 6px}.msg-media img,video.msg-media{max-width:100%;max-height:260px;border-radius:11px;display:block}
.msg-file{display:inline-flex;align-items:center;gap:6px;color:inherit;font-weight:600}
.msg-event{display:flex;justify-content:center;align-items:center;gap:8px;margin:10px auto;color:var(--muted);font-size:11.5px;text-align:center;max-width:90%}
.msg-event span{background:#eceef5;border-radius:10px;padding:3px 10px;line-height:1.7}
.msg-event time{font-size:10px;opacity:.7}
.msg-system{margin:10px auto;max-width:86%;text-align:center;color:var(--ink2);font-size:12.5px;background:#fff;border:1px dashed #d9dce8;border-radius:12px;padding:6px 12px}
.msg-system b{display:block;font-size:11px;color:var(--muted)}.msg-system time{display:block;font-size:10px;color:var(--muted)}
.receipt-slot{display:inline-flex;align-items:center}
.message-receipt{display:inline-flex;width:14px;height:11px;color:currentColor;opacity:.85}.message-receipt.read{width:18px;color:#9ee6ff;opacity:1}
.message-receipt svg{display:block;width:100%;height:100%;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.custom-audio{width:230px;max-width:100%;display:flex;align-items:center;gap:9px;background:#eef0f7;color:#273049;border-radius:14px;padding:7px;direction:ltr;margin-bottom:4px}
.audio-play{width:32px;height:32px;border:0;border-radius:50%;background:var(--brand);color:#fff;flex:0 0 32px;display:grid;place-items:center;font-size:12px;padding:0}
.audio-line{height:5px;background:#cfd4e1;border-radius:8px;flex:1;overflow:hidden;cursor:pointer}.audio-line i{display:block;width:0;height:100%;background:var(--brand)}
.custom-audio span{font-size:10px;min-width:30px}
.msg-code-block{margin:2px 0;border-radius:10px;background:#0f172a;border:1px solid #1e293b;overflow:hidden;direction:ltr;text-align:left}
.msg-code-header{display:flex;align-items:center;justify-content:space-between;background:#1e293b;padding:5px 10px;border-bottom:1px solid #334155}
.msg-badge{background:#2563eb;color:#fff;font-size:10.5px;font-weight:700;padding:1px 7px;border-radius:4px}
.msg-code-copy-btn{background:#334155;color:#f8fafc;border:1px solid #475569;border-radius:6px;padding:2px 10px;font-size:11.5px}
.msg-pre{margin:0;padding:10px 12px;font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12px;line-height:1.6;white-space:pre-wrap;word-break:break-all;max-height:420px;overflow:auto;color:#f1f5f9}
.msg-pre code{display:block;background:none;border:0;padding:0;font-size:inherit;color:inherit;white-space:inherit}
.json-key{color:#60a5fa;font-weight:600}.json-string{color:#4ade80}.json-number{color:#fbbf24}.json-boolean{color:#f472b6;font-weight:600}.json-null{color:#94a3b8}
.typing-line{padding:4px 16px 6px;font-size:12px;color:var(--ink2);background:#f6f7fb;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dots{display:inline-flex;gap:3px;margin-inline-end:4px;vertical-align:middle}.dots i{width:5px;height:5px;border-radius:50%;background:var(--green);animation:blink 1s infinite}.dots i:nth-child(2){animation-delay:.15s}.dots i:nth-child(3){animation-delay:.3s}
@keyframes blink{50%{opacity:.25}}
.composer-wrap{background:#fff;border-top:1px solid var(--line);position:relative;padding-bottom:var(--safe-b)}
.composer-wrap.note-mode{background:var(--note)}
.composer-modes{display:flex;align-items:center;gap:4px;padding:6px 10px 0}
.composer-modes button{border:0;background:none;padding:4px 10px;border-radius:8px;font-size:12.5px;color:var(--muted);display:inline-flex;align-items:center;gap:4px}
.composer-modes button.on{background:#eef0f6;color:var(--ink);font-weight:700}
.note-mode .composer-modes button.on{background:#f6e7a3}
.composer-hint{margin-inline-start:auto;font-size:11px;color:var(--muted);display:none}
.composer{display:flex;align-items:flex-end;gap:6px;padding:6px 8px 8px}
.composer textarea{flex:1;min-width:0;min-height:42px;max-height:160px;resize:none;border:1px solid var(--line);border-radius:12px;padding:9px 12px;line-height:1.7;background:#fff;outline:0;font-size:15px}
.composer textarea:focus{border-color:var(--brand)}
.note-mode .composer textarea{border-color:var(--note-line)}
.composer-tools{display:flex;align-items:center;gap:0}
.composer-tools .icon-btn{min-width:36px;padding:0 6px}
.send-btn{width:42px;height:42px;border:0;border-radius:12px;background:var(--brand);color:#fff;display:grid;place-items:center;margin-inline-start:2px}
.send-btn .ico{transform:scaleX(-1)}
.note-mode .send-btn{background:#b8940f}
.voice-preview{display:flex;gap:8px;align-items:center;padding:8px 12px;border-bottom:1px solid var(--line2);flex-wrap:wrap}
.canned-pop{position:absolute;bottom:100%;left:8px;right:8px;max-height:min(360px,55dvh);background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 -10px 40px #1b234020;display:flex;flex-direction:column;overflow:hidden;z-index:10;margin-bottom:6px}
.canned-head{display:flex;align-items:center;gap:8px;padding:9px 12px;border-bottom:1px solid var(--line2)}
.canned-head b{display:inline-flex;align-items:center;gap:5px;font-size:13px;white-space:nowrap}
.canned-head input{flex:1;min-width:0;border:1px solid var(--line);border-radius:8px;padding:5px 9px;font-size:13px;outline:0}
.canned-head .link-btn{margin-inline-start:auto;white-space:nowrap}
.canned-items{overflow-y:auto}
.canned-item{display:flex;flex-direction:column;gap:2px;width:100%;border:0;background:none;text-align:right;padding:9px 12px;border-bottom:1px solid var(--line2)}
.canned-item span{display:flex;gap:6px;align-items:center}.canned-item b{font-size:13px}
.canned-item em{font-style:normal;font-size:10.5px;background:#eef0f6;border-radius:6px;padding:0 6px}
.canned-item small{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.canned-item.on,.canned-item:hover{background:var(--brand-soft)}
.inbox-info{background:#fff;overflow-y:auto;padding:0 0 20px}
.info-head{display:flex;align-items:center;gap:6px;padding:10px 10px;padding-top:max(10px,env(safe-area-inset-top));border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff;z-index:2}
.info-card{margin:12px;padding:12px 14px;border:1px solid var(--line);border-radius:12px}
.info-card h4{margin:0 0 8px;font-size:13px;color:var(--ink2)}
.visitor-card{display:flex;align-items:center;gap:10px}.visitor-card div{flex:1;min-width:0}.visitor-card b{display:block}.visitor-card small{color:var(--muted);font-size:12px}
dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:8px 12px;font-size:13px}
dt{color:var(--muted)}dd{margin:0;min-width:0;overflow-wrap:anywhere}
.history-item{display:flex;flex-direction:column;width:100%;border:0;background:#f7f8fc;border-radius:10px;padding:8px 10px;margin:6px 0;text-align:right}
.history-item small{color:var(--muted);font-size:11.5px}
.agent-list{display:flex;flex-direction:column;gap:6px;margin:6px 0}
.agent-opt{display:flex;align-items:center;gap:10px;border:1px solid var(--line);border-radius:12px;padding:9px 12px;cursor:pointer}
.agent-opt:has(input:checked){border-color:var(--brand);background:var(--brand-soft)}
.agent-info{flex:1;min-width:0;display:flex;flex-direction:column}.agent-info small{color:var(--muted);font-size:12px}

/* Saved replies, team, sites */
.canned-grid,.member-grid,.site-grid{display:grid;grid-template-columns:1fr;gap:12px}
.canned-card p{margin:6px 0 0;color:var(--ink2);font-size:13.5px;max-height:9.5em;overflow:hidden}
.canned-card .tags{display:flex;gap:6px;align-items:center}
.var-chips{display:flex;gap:6px;flex-wrap:wrap;margin:-4px 0 6px}
.member.suspended{opacity:.65}
.member-head{display:flex;align-items:center;gap:10px}.member-head div{flex:1;min-width:0}.member-head b{display:block}.member-head small{color:var(--muted);font-size:12px}
.member-body{display:flex;flex-direction:column;gap:6px;margin-top:10px}
.access-list{display:flex;flex-direction:column;gap:8px}
.access-site{border:1px solid var(--line);border-radius:12px;padding:8px 12px}
.access-deps{padding:4px 26px 0 0;display:flex;flex-wrap:wrap}
.site-title{display:flex;align-items:center;gap:10px;min-width:0}.site-title b{display:block}.site-title small{color:var(--muted);font-size:12px}
.site-color{width:12px;height:36px;border-radius:6px;flex:0 0 12px}
.site-actions{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}
.hours{margin:6px 0}
.hours-presets{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin:12px 0 8px}
.hours.disabled .hours-presets,.hours.disabled .hours-days{opacity:.45;pointer-events:none}
.hours-days{border:1px solid var(--line);border-radius:12px;overflow:hidden}
.day-row{display:grid;grid-template-columns:1fr auto;grid-template-areas:"name copy" "times times";align-items:center;gap:6px 10px;padding:9px 12px;border-bottom:1px solid var(--line2)}
.day-row:last-child{border-bottom:0}
.day-name{grid-area:name;display:flex;align-items:center;gap:8px;font-weight:600;cursor:pointer}
.day-times{grid-area:times;display:flex;align-items:center;gap:6px}
.day-times input{border:1px solid var(--line);border-radius:9px;padding:6px 8px;min-width:0;flex:1;direction:ltr;text-align:center;background:#fff;min-height:38px}
.day-times span{color:var(--muted);font-size:12px}
.day-closed{grid-area:times;color:var(--muted);font-size:12.5px;display:none}
.day-row.off .day-times{display:none}.day-row.off .day-closed{display:block}
.copy-all{grid-area:copy;justify-self:end;font-size:11.5px;font-weight:500}
.day-row.off .copy-all{display:none}
.unit-add{display:flex;gap:8px;margin:10px 0}
.unit-add input{flex:1}
.unit-list{display:flex;flex-direction:column;gap:8px}
.unit-card{border:1px solid var(--line);border-radius:12px;background:#fff}
.unit-card summary{display:flex;align-items:center;gap:10px;padding:11px 12px;cursor:pointer;list-style:none}
.unit-card summary::-webkit-details-marker{display:none}
.unit-card summary span:last-child{display:flex;flex-direction:column}.unit-card summary small{color:var(--muted);font-size:12px}
.unit-card[open] summary{border-bottom:1px solid var(--line2)}
.unit-mark{width:34px;height:34px;border-radius:10px;background:var(--brand-soft);color:var(--brand-ink);display:grid;place-items:center;font-weight:800}
.unit-body{padding:4px 12px 14px}
.pattern-map{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:8px 0}
.pattern-map input,.pattern-map select{width:100%;border:1px solid var(--line);border-radius:10px;padding:9px}
.profile-avatar{display:flex;align-items:center;gap:12px;margin-bottom:12px;flex-wrap:wrap}

/* ≥600: roomier phones / small tablets */
@media (min-width:600px){
  .metrics{grid-template-columns:repeat(3,1fr)}
  .canned-grid,.member-grid,.site-grid{grid-template-columns:repeat(2,1fr)}
  .grid2{grid-template-columns:1fr 1fr}
  .modal{align-items:center;padding:20px}
  .modalbox{border-radius:18px;width:min(580px,100%);max-height:90dvh;padding-bottom:0}
  .modalbox.wide{width:min(760px,100%)}
  .hide-sm{display:inline}
  .day-row{grid-template-columns:120px 1fr auto;grid-template-areas:"name times copy"}
  .copy-all{justify-self:start}
  .composer-hint{display:inline}
}
/* ≥900: sidebar + multi-pane inbox */
@media (min-width:900px){
  .only-mobile,.bottomnav{display:none!important}
  .sidebar{transform:none;width:76px;padding:16px 10px;box-shadow:none}
  .sidebar .brand span,.nav button span,.side-user div{display:none}
  .sidebar .brand{justify-content:center;padding:4px 0 18px}
  .nav button{justify-content:center;padding:12px}
  .nav button .nav-badge{position:absolute;top:4px;left:6px}
  .side-user{flex-direction:column;padding:12px 0 0}
  .scrim{display:none}
  .main{margin-right:76px}
  .topbar{padding:0 18px}
  .content{padding:22px 24px 30px}
  .content-inbox{height:calc(100dvh - var(--topbar))}
  #toast{bottom:24px}
  .inbox{grid-template-columns:320px minmax(0,1fr)}
  .inbox[data-pane] .inbox-list,.inbox[data-pane] .inbox-chat{display:flex}
  .inbox-list{border-left:1px solid var(--line)}
  .inbox[data-pane] .inbox-info{display:none}
  .inbox.info-toggled .inbox-info{display:block;position:absolute;top:0;bottom:0;left:0;width:320px;box-shadow:12px 0 40px #1b234026;z-index:15}
  body[data-view=inbox] .topbar,body[data-view=inbox][data-pane] .topbar{display:flex}
  body[data-view=inbox][data-pane] .content-inbox{height:calc(100dvh - var(--topbar))}
  .back-btn{display:none}
  .info-head .back-btn{display:inline-flex}
  .messages{padding:16px 18px}
  .metrics{grid-template-columns:repeat(5,1fr)}
}
@media (min-width:1100px){
  .sidebar{width:236px;padding:20px 14px}
  .sidebar .brand span,.nav button span,.side-user div{display:block}
  .sidebar .brand{justify-content:flex-start;padding:4px 8px 22px}
  .nav button{justify-content:flex-start;padding:11px 12px}
  .nav button .nav-badge{position:static}
  .side-user{flex-direction:row;padding:12px 8px 4px}
  .main{margin-right:236px}
  .canned-grid,.member-grid,.site-grid{grid-template-columns:repeat(3,1fr)}
  .auth{grid-template-columns:1.05fr .95fr}.auth-hero{display:block}.auth-box .brand-dark{display:none}
}
@media (min-width:1280px){
  .inbox{grid-template-columns:340px minmax(0,1fr) 300px}
  .inbox[data-pane] .inbox-info{display:block;border-right:1px solid var(--line);position:static;box-shadow:none;width:auto}
  .inbox.info-toggled{grid-template-columns:340px minmax(0,1fr)}
  .inbox.info-toggled .inbox-info{display:none}
  .info-head .back-btn{display:none}
}
@media (min-width:900px) and (max-width:1099px){.auth-hero{display:none}}
/* Visitor journey */
.info-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:0 12px}
.info-stats div{border:1px solid var(--line);border-radius:12px;padding:8px;text-align:center;display:flex;flex-direction:column}
.info-stats b{font-size:17px}.info-stats span{font-size:11px;color:var(--muted)}
.visit+.visit{margin-top:12px;padding-top:10px;border-top:1px dashed var(--line)}
.visit-head{font-size:11.5px;color:var(--muted);margin-bottom:6px}
.pages{list-style:none;margin:0;padding:0 14px 0 0;border-right:2px solid var(--line2)}
.pages li{position:relative;display:flex;gap:8px;align-items:flex-start;padding:4px 0}
.pages li:before{content:"";position:absolute;right:-19px;top:11px;width:8px;height:8px;border-radius:50%;background:#cfd4e1;border:2px solid #fff}
.pages li.now:before{background:var(--green);box-shadow:0 0 0 3px #17a86b33}
.pages a{flex:1;min-width:0;text-decoration:none;color:inherit;display:flex;flex-direction:column}
.pages a:hover b{color:var(--brand-ink)}
.pages b{font-size:12.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pages small{font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:right}
.pages time{font-size:10.5px;color:var(--muted);white-space:nowrap}
.pages li.more{font-size:11px;color:var(--muted)}